For organisations
Before you redesign a service, understand what it feels like to live inside it.
"Traditional performance data tells you what the service did.
Lived experience can help show what happened around it."
Who this is for
People working to understand, design or improve services — and the people who use them.
NHS organisationsLocal authoritiesSchoolsSEND servicesSocial careAdoption servicesCharitiesResearchersCommissionersPolicy teams
Read the evidence, or talk to us about what it might mean for your service.
No hard sell. We are interested in whether this is useful to you, and how it could be more so.