Created by Barry McKenzie, an adoptive father committed to making sure families are understood, not just heard. Bringing lived experience into the room.
Your Story Matters
“What happened to you should not disappear into a system.”
Share your experience anonymously. See where your experience connects with others. Help turn individual experiences into patterns that services can learn from.
Anonymous by default • No account required • Your exact location is never published
TELL.
Tell us what happened.
CONNECT.
See where your experience connects with others.
CHANGE.
Help repeated experiences become visible.
“One story tells us what happened to one person.
When the same experience keeps appearing, we should start asking why.”
Trust
Your story belongs to you.
- You choose what you share
- You can remain anonymous
- You do not need to name a professional
- You do not need to name your child
- The purpose is to understand impact, not assign blame
- Public insights are anonymised and aggregated where appropriate
The Impact Receipt
Want to understand what the experience actually cost you?
The Impact Receipt turns your timeline into a clear record of what the wait really cost — in time, sleep, work, and family life.
Your Story Matters
The Impact Receipt
Service
CAMHS
Experience
Waiting for support
Time spent waiting
1,247 days
Sleep lost
Not measured
School missed
Not measured
Parent working hours
Not measured
Effect on siblings
Never asked
Effect on relationships
Never recorded
Trust in services
Damaged
Total Human Cost
Not measured
“The system recorded the wait.
The family lived the cost.”
Two ways to see the same thing
System View / Family View
Same journey. Different measurement.
- 1
Referral received
- 2
Assessment completed
- 3
Case reviewed
- 4
Appointment offered
Systems record the steps they took. Families live the steps in between. This view shows what each measurement misses.
Story Map
Behind every pin is a person.
Behind every person is a story.
One experience can feel isolated.
Put thousands together and patterns begin to appear.
